Evaluation checklist for call center activities

Welcome to your Evaluation checklist for call center activities

Listen to the call records of conversations with the patients.

Hearing call records evaluate the caller based on the following questions

What was the communication approach with the patients?

How about the caller’s efficiency in responding to the patients?

In the Hypertension Control Program, how about the caller’s efficiency in responding to the patient on hypertension-related questions?

What time did she spend in phonic conversation with the patients?

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